1. Definitions
1.1Twari, "we" or "us": Twari, L.M. Kuperusstrjitte 6, 9041 AJ Berltsum, the Netherlands, Chamber of Commerce (KvK) 89567323, VAT number NL004741815B52, hello@getatlas.gg.
1.2Buyer or "you": the natural person or legal entity that holds an Atlas account and buys a Licence.
1.3Consumer: a Buyer who is a natural person not acting for a trade, business or profession.
1.4Licence: the right to use the paid features of Atlas for a set number of Nodes, given as a licence key.
1.5Node: a server on which the Atlas worker runs.
1.6Panel: the Atlas control panel software run by the Buyer.
1.7Free limits: the Nodes and features Atlas offers without a Licence, as listed on the pricing page.
2. Scope
2.1These terms apply to every offer by Twari for Atlas and every Licence bought on getatlas.gg. Other products of Twari have their own terms.
2.2The Buyer must be 18 years or older.
2.3Where these terms treat Consumers and businesses differently, they say so. Nothing in these terms limits the rights a Consumer has under mandatory law.
3. The licence
3.1A Licence lets the Buyer's Panels manage up to the number of Nodes paid for and unlocks the paid features. Atlas remains free to use within the Free limits under the Software licence.
3.2The licence key is digital content without a physical medium. Twari delivers it in the Buyer's account once Mollie confirms the payment.
3.3Panels with internet access renew the licence key automatically. Panels without internet access use the key the Buyer enters, which is valid until its end date.
4. Account
4.1The Buyer needs an Atlas account to buy and manage Licences, and keeps the account details correct, including the invoice details.
4.2The Buyer keeps their password and two-factor codes secret and is responsible for actions in the account, unless the Buyer could not reasonably have prevented them.
5. Prices and VAT
5.1A Licence costs €15 per Node per month.
5.2Twari uses the Dutch small business scheme (kleineondernemersregeling) and charges no VAT. The price shown at checkout is the full price. A business in another EU member state with a valid VAT number accounts for VAT under the reverse charge.
5.3Twari does not sell to Consumers in the United Kingdom.
5.4Twari announces a price change at least 30 days before it applies to an existing Licence. The Buyer may cancel before the change takes effect.
6. Ordering and payment
6.1The contract is formed when Mollie, Twari's payment provider, confirms the first payment. Twari confirms the order by email together with these terms.
6.2The first payment creates a mandate with Mollie. Twari uses it to collect each following period and the charge for added Nodes.
6.3If a payment fails, Twari tries again and notifies the Buyer by email.
6.4Twari issues an invoice for every payment, in the account and by email.
7. Billing periods and nodes
7.1Consumers pay per month. Businesses pay per month or per year.
7.2A period renews automatically until the Licence is cancelled.
7.3Added Nodes are available at once and charged for the rest of the current period, per day.
7.4Removed Nodes lower the next payment. Twari does not refund the current period for them.
8. Cancellation and refunds
8.1The Buyer may cancel a Licence within 14 days of its first payment and receive a refund of every payment made on it in that time. This applies to Consumers and businesses alike. Withdrawal and refunds describes how.
8.2After those 14 days the Buyer may cancel at any time on the licence page. Twari collects no further payments and the Licence remains valid until the end of the paid period. That period is not refunded.
8.3Twari may end a Licence with 30 days' notice, or with immediate effect if the Buyer seriously breaches these terms, for example by publishing a licence key. If Twari ends a Licence without such a breach, Twari refunds the unused part of the period.
9. End of a licence
9.1If a renewal payment fails, the licence key remains valid for 14 days after the paid period.
9.2After that, or when a Licence ends, the Buyer's Panels return to the Free limits. Servers within those limits keep running. Servers beyond them become read-only: they can be stopped but not started again.
10. Use of the licence key
10.1The licence key is for the Buyer's own Panels. The Buyer does not share or publish it.
10.2If a key leaks, the Buyer can issue a new key in the account. The old key then stops renewing.
11. Conformity and liability
11.1The Licence must work as these terms describe. If it does not, Twari repairs it, issues a new key or refunds the affected period.
11.2Towards businesses, Twari's total liability is limited to the amount paid in the 12 months before the damage, and Twari is not liable for indirect damage such as lost revenue or lost data.
11.3The limits in 11.2 do not apply to damage caused by Twari's intent or gross negligence.
12. Personal data
12.1Privacy and cookies describes how Twari processes personal data.
13. Changes to these terms
13.1Twari announces changes by email at least 30 days before they apply to an existing Licence. A Buyer who does not accept a change may cancel before it takes effect.
14. Complaints
14.1Complaints go to hello@getatlas.gg. Twari replies within 14 days.
15. Applicable law and courts
15.1Dutch law applies.
15.2A Consumer living in another country keeps the protection of that country's mandatory rules.
15.3Disputes with businesses go to the competent court in Leeuwarden. A Consumer may also bring a dispute before the court where they live.